Particularly if you’re switching to another provider that makes use of the BT Openreach network, as NOW tv broadband does, the cancel procedure is comparatively simple. However, you might want to review your contract and get a new broadband offer before you terminate.
Review your contract.
Before transitioning to a rolling monthly contract, broadband contracts typically last for 12 months. Check your agreement to see whether there are any early cancellation penalties unless you are already aware you are past the fixed-term period. You are free to cancel if you have passed the predetermined time frame. Properly check your contract again to determine if there are any early cancellation penalties unless you are certain that you are past that fixed-term period. Once the defined period has passed, you are allowed to cancel.
Discover a new broadband offer.
A deal should be in place, so you may switch simply unless you’re cancelling because broadband is no longer required. To find out what else is available in your area, use our postcode checker. Most broadband providers want to retain their clients, so they might offer you a significant deal to persuade them to do so. However, knowing what is out there helps you wisely decide whether the deal is worthwhile.
How to cancel the Broadband?
If your contract has expired, you can terminate the broadband for no charges. Everything is taken care of for you if you’re switching to another provider that works with BT Openreach, which is used by all but Virgin Media’s major ISPs. Similar to switching gas or electricity, the process is handled by the suppliers, so you might not even need to contact the company. You can terminate the service by calling or emailing the company if you’re not signing up for a new broadband contract, moving, or employing a provider other than BT Openreach. Your account number should be close at hand. You can email or call the customer service department. Additionally, you can typically make a cancellation request from within your NOW Broadband account by logging in.
Cancellation of NOW Broadband while under contract.
If you are still within your fixed period, the standard procedure is the same, but you could have to pay early termination fees. The sum will vary depending on how long your deal has left to run; these are industry standards.
The cancellation fees
You will be required to pay a cancellation charge if you cancel before your contract expires. If you cancel while still within the first 12 months of a 12-month contract you will be charged early termination fees. Your agreement with your broadband provider is reciprocal: you pay the monthly fees for the predetermined period, and your provider maintains your connection. Because of this, if you end the contract early, the supplier can get back the money it would have received.
Whether you have Brilliant Broadband, Fab Fibre, or Super Fibre from NOW broadband and how many days are left in your contract will determine how much early termination costs you must pay. If your contract has less time remaining, you will be required to pay less. If your situation doesn’t fit into one of the following categories, we advise you to hold off on switching until after your contract has ended.
One thing you need to know is that due to broadband speed, you cannot cancel for free. Although several providers have agreed to the voluntary broadband speed code of practice, this Broadband is not currently one of them. You should bring up the speed issue right away if you are dissatisfied. They might enable you out of contract as a result of this without charging you anything, but you’ll need to file a complaint.
What is the notification period for this Broadband?
Unless you’re switching to another Openreach provider, in which case, you’ll often be transferred within roughly 14 days, give yourself 30 days to cancel.
Should I send my NOW Wi-Fi router back?
It is up to you to return your router, which you will need to do. The process entails packaging the router, printing a postage label, and delivering it to the Post Office closest to you. All the specifics are available on the relevant support page. Postage is not incurred by you.
Can I keep my phone number?
If you decide to quit the Broadband, you can maintain your phone number. When signing up, you must enable the new provider to know to make sure it is transferred.
