Buyer Cancelling the Order
There may be many reasons for buyer to cancel ebay order, in such a case seller must immediately be informed because if the order get dispatched the he cannot do anything.
Process of cancelling the order, made within last hour- Since the product has yet not been dispatched you can make the request to cancel the order with seller by performing these steps:
Go to ‘Purchase History’ of your website profileLook for the order to be cancelled and select ‘More action’ drop down menu. Select ‘Cancel the order’ and ‘Submit’
The request will be sent to seller and the order will be cancelled once the seller approves it. Now if the order was prepaid the process of refund will began and the buyer would be informed about the same and if not paid the order will be cancelled and settled immediately.
Process of cancelling the order, made more than an hour ago- Since there are possibilities that the order has been dispatched, you need to make the cancel request and wait for the seller to respond by performing these steps:
Go to ‘Purchase History’ of your website profile. Look for the order to be cancelled and select ‘More action’ drop down menuChoose the option ‘Request to cancel the order’ and ‘Contact seller’Mention the reason for order cancellation and submit the ‘Request’.
Now, if the order has already been shipped and seller declines the cancellation request you need to wait for the product to arrive and then start a return request.
Note– You cannot cancel the order if you have already reported about its non-arrival or have returned the product.
Seller Cancelling The Order
There are circumstances when seller may need to cancel the orders, they can do the same through ‘My eBay’ or the ‘Seller Hub’ where they can proceed with following steps:
Select ‘Sold’ in My eBay or ‘Order’ in Seller hubLook for the order to be cancelled and select ‘More action’ drop down menu. Select ‘Cancel the order’ and ‘Submit’
A seller can cancel the order up to 30 days after the purchase has been made but that can surely affects the seller performance level on the website. If it was cancelled because the buyer didn’t pay on time, any complaint left by the buyer will not be entertained and the seller standards won’t be affected. In case, order was already paid by buyer the refund process will began and the buyer will be informed about the cancellation.
Conclusion
Hence, both buyer and seller can cancel the order with utmost safety and convenience, if the order was paid before cancellation the buyer will be informed about same and the refund process will began immediately but if the order was dispatched before cancellation by buyer, the buyer may need to pay the service fees(as mentioned in terms or condition) if informed with the product.
Can seller cancel the order?
Yes, seller can cancel the order up to 30 days from the purchase made.
What if the buyer requests to cancel the order?
After buyer cancels the order, seller has 3 days to accept or decline the request. If seller doesn’t respond in these days and order is unpaid it will automatically get cancelled but if the order is paid, the buyer has to wait to receive the product and then began with return request.
What to do if the amount is not refunded?
If amount is not refunded within mentioned period, the buyer needs to select ‘Retry Refund’ option from the notification available. If still the refund is not received the buyer needs to try different payment method from his profile.
When buyer should proceed with the return request?
Firstly, buyer can go for return request if he/she has problem or is not satisfied with the product received. Secondly, he can request the return if his order cancellation request has not been accepted along with order being pre-paid.
How many days (maximum) does it take to get refund after the cancellation/return request?
Maximum within 10days of return/cancellation request the buyer can get the refund.
What to do if a buyer do not get any response regarding his cancellation queries from the seller?
The buyer can immediately get in touch with eBay customer service to get their queries sorted.
How can seller get the help for his queries of order cancellation?
Seller can go to ‘Help & Contact’ grid of website and select the ‘Seller Help Banner” to get his queries sorted.
