DoorDash is a relatively new company as it was founded nine years ago in the year 2013.
Now let us say you ordered food and you changed your mind, or you don’t have an appetite and want to cancel your order. Well, canceling food orders might be tricky, even in walk-in restaurants. Let us now see what DoorDash’s policy on this matter is. DoorDash’s order cancellation procedure differs for each device. For laptop and mobile users. So let us get down to it.
For Mobile Users
Of course, the first step would be opening your DoorDash app. Once logged in, you will need to tap the help button on the right-hand corner of your screen. Once you have done that, you can then go ahead to click on the cancel order button.
For Desktop Users
After signing into your DoorDash account:
Select the three-lined button on the top left-hand corner of your screen. Once you click that, you should be able to see the Orders option. Go ahead and choose the active order you would like to cancel. Select help on the right-hand side of your screen and cancel your order.
The Scoop about DoorDash’s Return Policy
Is it quite fortunate that DoorDash lets customers cancel their orders but is there a clause to this, or are there certain conditions that must be obeyed? First, let us talk about the timelines or time restraints. Fortunately, the policy of Doordash states that you can go ahead to process a return as long as the delivery has not yet been made. Simply put, you can return your food before it gets delivered.
Do I Get a Refund?
Now you have returned your meal, or you are planning to make a return. You might be wondering how Doordash will handle the refund process. Well, Doordash says that the status of your order may affect your entitlement to a refund or credit. For example, let us say that a merchant has confirmed your order or a dasher has already been assigned to you. These factors might affect the process of you getting your refund.
Now let us look at some instances and how the refund policies of DoorDash are applied for these situations:
For the first instance, let us say that the restaurant has not yet confirmed your order, and a dasher or delivery person has not yet been assigned to deliver your meal to you. In this instance, you are entitled to a full refund.
For the second instance, let us paint a scenario. Although the restaurant has not confirmed the order, a Dasher has been assigned to it. Yes, this is possible. In this scenario, you would are well within your rights to get a full refund. In the third scenario, the restaurant can confirm your order without a dasher being assigned to deliver it. In this case, just like in the second scenario, you would not be entitled to a full refund but a partial one.
The last instance would be a case whereby the restaurant has confirmed your order and a dasher has been assigned to deliver your meal. Here, you would not be entitled to a refund at all.
If there happens to be a problem with your delivery, like the dasher asking you to cancel your order or the restaurant is closed on the day you decide to order, it is best to contact customer service as soon as possible.
Conclusion
To summarize, it is possible to cancel your DoorDash order. This process differs for both mobile and desktop users. This was already described at length earlier. You are allowed to cancel your order before it gets delivered to you. Once you have canceled your order, the refund process will significantly depend on the state and eligibility of your order. So, remember, the sooner you cancel an order, the more likely you are to receive a full refund from DoorDash.
What if my order is canceled?
For this, you would be getting a full refund.
What if there is a missing item?
No worries. You can contact your assigned dasher within 30 minutes after the delivery. Your dasher then goes to the restaurant to pick it up.
