If you’ve ever made an online purchase, you know there’s always a risk involved. But what happens if you order something and change your mind?

Read on to find out how to cancel an order on AliExpress.

How to Cancel an Order on AliExpress?

If you’re like the 9 million families in Australia who shop online, chances are you’ve ordered something from AliExpress. But if you ever make an impulse buy or order the wrong product, don’t stress out – you can cancel your order until the seller ships the package.

Cancelling Order Before Check-out 

When your order is unpaid, the seller must wait for your payment for 20 days before completing it. You can cancel your AliExpress order by clicking on the “Cancel order” button during this period.

If you do not pay for the order after 20 days, your order will have a “Completed” status and will be automatically cancelled.

Cancelling Aliexpres Order While Checked for Payment

You can also cancel your order on AliExpress while checking your payment. However, you will have a short window of time, usually just a few minutes. So, you’ll have to open your Order list quickly, find the order you want to cancel, open it and click on “Cancel order”. 

How Do I Cancel an AliExpress Order After Payment?

If the payment was processed before you got the chance to cancel it, don’t worry, you can still cancel it as long as it has the “Awaiting shipment” status. If you have chosen AliExpress Standard Shipping, your order will usually remain with this status for 15 to 45 working days, while Premium Shipping can be faster from 7 to 15 working days. 

The AliExpress cancel order process is the same whether you shop from your browser or the app. Here is how to cancel an order on AliExpress after you have paid for it.

  • Open your Order List.

  • Open the order you want to cancel and click on Cancel order.

  • You will be redirected to the refund section.

  • Open the Refund Information drop-down menu and select your reason for cancelling.

  • Click on Submit.

You will require approval from the seller to cancel your AliExpress order after it is paid. Therefore, we advise you to contact the seller and explain why you want to cancel your order. By doing this, you will also speed up the cancelling process and get your refund.

Can You Cancel an AliExpress Order After It Is Shipped?

Unfortunately, you can’t cancel an order that has already been shipped.

You might be interested: Ways to get coupons and discounts in Australia.

Do You Get a Refund if You Cancel an Order on AliExpress?

AliExperss is known for its affordability and wide range of products, from the best-selling products to some handy home gadgets you never knew you needed. But, sometimes, there are items on our shopping list we must “put back”. So what happens while you are online shopping and cancel your order?

After you have cancelled your order, the seller must respond to your request within 72 hours. On the contrary, AliExpress will automatically close the order, and you will get your refund.

When it comes to the seller’s decision for a refund on AliExpress, the statistics show that 80% of the customers who cancelled orders got their money back. According to the return policy, the AliExpress cancel order refund time is usually 3 to 20 business days.

AliExpress Seller Won’t Cancel Order

If the seller refuses to cancel your AliExpress order, you should contact them and try to change their mind. While negotiating, you should state why you want your order to be cancelled and try to turn the situation around. It is recommended to select “Other reasons” when you are filling out the refund forms so your negotiation can go more smoothly.

And lastly, if your seller still refuses to cancel your order, you can have a head start and open a dispute. You can do this if the seller has shipped your order but hasn’t sent you the tracking number within five days. By opening a dispute, you can still get your money back.

Bottom Line

Shopping from AliExpres has benefits, including finding the best product price. However, there is no room for panic if you have ordered something and realise you have made a mistake. Until your parcel is on its way to Australia, you can cancel your order and get a refund.

Related reading: What is Shopify Australia?

1. How long does it take to cancel an AliExpress order?

You can cancel your order on AliExpres in just a few minutes, and the seller is obligated to respond to your request within 72 hours. Otherwise, you will get an automatic refund for your order.

2. Can I cancel an AliExpress order before shipment?

Yes, you can cancel your order and get a refund on AliExpress before the seller ships your order.

3. Why can’t I cancel an order on AliExpress?

The most common reason you cannot cancel your AliExpress order is that the seller has already shipped it.