Now search for the order you wish to cancel. Once you find it, click the “Cancel items” button on the right side. On the next page, select which items in the order you wish to cancel.
On the left side of the screen, you can select the reason for cancellation in the dropdown box, but this is optional. Once you’ve selected the item or items to cancel, click the “Cancel selected items in this order” button.
In the app, tap the icon that looks like a person at the bottom of the screen.
Then tap the “Your Orders” button.
Tap the order you wish to cancel, then further down the screen, select the “Cancel order” button. Check the items you wish to cancel and choose a reason for cancellation from the dropdown menu, if you want.
Tap the “Cancel checked items” option at the bottom of the screen to finish cancelling your order.
If an order has already shipped, you can’t cancel it any longer, but that doesn’t mean that you’re stuck with it. Whether an item arrives damaged, you get the wrong item, or you just decide you don’t want the order by the time it arrives, in most case, you can return the items for a full refund.
Select “Continue” again, then follow the prompts to print a return label and finish the return process. Once this is finished, you’ll have a window in which to return your items for a full refund.
What About Digital Orders and Rentals?
Things work differently with digital purchases compared to physical goods. In most cases, you can cancel any accidental purchases and easily get a refund. If you intentionally purchased a book, movie, or another digital item, and you’re not happy with it, you’re probably not able to get a refund.
